MANUAL CREDIT CARD PROCESSING VERIFICATION WITH REFUND

At times with different banking flags on transactions or when we manually process a new customers credit card payment for purchased goods or services we perform what is called a Nominal Refund Verification.  This is the same check that paypal and many other organisation do when you buy from them.  We do this as a simple and effective way to protect you against un-authorised use of your card and protect us against fraudulent transactions. To do this verification we refund a small amount to the credit card used to make the transaction.   Customers then check their internet banking or credit card statement and confirm the amount to us.  Once verified, we are then able dispatch your good(s) or carry out your service(s).

THE STEP-BY-STEP PROCESS:​

• To protect you from fraud, we place a small refund back to your credit card to verify card details.​
• It's a similar process to what PayPal uses to verify new credit cards.
• Once you've seen the refund appear in your account, please confirm the amount with us
• Normally the refund appears within 1 - 2 business days.

FREQUENTLY ASKED QUESTIONS:

Q:   Why does Zylax Computers make a nominal refund back to my credit card?
A:   It's a simple and effective way to protect you against un-authorised use of your card and protect us against fraudulent transactions.

Q:   How does the process work?
A:   We refund a small amount to the credit card used to make the transaction. Customers then check their internet banking or credit card statement and confirm the amount to us. We then dispatch your goods as soon as possible.

Q:   What do I need to do?
A:   Check your internet banking or credit card statement and reply to our email with the refund amount.

Q:   Won't this slow my order down?
A:   The refund normally shows on internet or phone banking the next business day (sometimes instantly), so delays are minimal.  We will dispatch your order as quickly as possible once we have confirmation.

Q:   Does anyone else use this process?
A:   PayPal uses a similar refund process when a credit card is first linked to a PayPal account.  The nominal refund process we use is required by our Bank for their online merchants.

Q:   What does MOTO mean?
A:   MOTO are the first letters of the EFTPOS Terminal term and stand for Mail Order / Telephone Order

Q:   What does EFTPOS mean?
A:   EFTPOS are the first letters of the machine used to capture your debit or credit card swiped (or waved) information in-store or manually processed MOTO EFTPOS Terminal transaction when purchasing goods or services from us.  The letters EFTPOS stand for Electronic Funds Transfer Point Of Sale.

Q:   What if I have more questions?
A:   Please contact us via our online form , or give us a call on (02) 96748166